Woah!!! It's been a month!!! How the time flies. A LOT has happened in the last month..... I went to Vegas for the first time, for 7 days. My friends and I had a great time except for this one bus tour we went on.. It was the worst experienve EVER!!! Here is what happened:

8/8/2014. We were told to be outside of the Golden Nugget at 7:45 am, We were out there at 7:30 and made a call when the shuttle bus had not arrived by 7:55am. We were told that the bus was on its way.

We got to the Miracle Mile shopping center where on your website we were supposed to have gotten a coupon book. We were told NO there was no coupon book, but when we showed the website where it clearly states that there was indeed supposed to be a coupon book, the manager went and found some for us.

Next, we started on the tour, we asked for the air conditioning to be turned up, and it was not. It was VERY HOT for the entire ride. The tour guide, Angela, Did have some good information but talked mostly about drinking and going to have a drink(alcohol).

We get to the Mike O’Callaghan-Pat Tillman Memorial Bridge, and Angela(the tour guide) told us to meet the bus back after we checked out the bridge in 30 minutes(they had to drop off the “floaters” at the other area). We all were back in 30 minutes, and the bus was not back in that 30 minutes, In fact they were not back for another 40 mins(for a total of 70 minutes). There was no water there, no shade, and we all were outside in 100+ degree weather. I was very upset at this point. I live in Minnesota, and I am really not used to such high temperatures.

So the bus finally comes back…we get on the bus, there is still no air conditioning, and we are told there is NO WATER on the bus(it clearly states on your website that there would be). We travel to the Hoover Dam, take the tour and make it back to the bus on time to take us to Ethel M.’s Chocolate factory. We were to be back at the bus at 3:15pm(they also stated that they were going to change buses). I was in line waiting to pay for my chocolate at about 3:13, The bus driver walked through the building looked right at me, and exited the store. We Walked out to where the bus originally was at 3:19, looked around , thought maybe one of the other buses that were there was ours, but no! People were streaming off of the buses! This bus driver stranded myself and my friend at Ethel M.’s!!!

It was 106 degrees that day. That is HOT. So to end the story, we were offered a ride from a nice family for Pennsylvania! God does work in mysterious ways... We ended up safe and sound.

This tour was from purchased from Groupon and it was for the hooverdamtourcompany.com

Oh and BTW their drivers/tour guides Lie to save their butts and their customer service sucks.

#mad #badcustomerservice #itwashot
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